Terms and conditions

Introduction

1. Purpose of the Terms: These Terms and Conditions ("Terms") form a legally binding agreement between you, the user ("User"), and Pokiez Casino N.V., a company incorporated under the laws of Curaçao, with its registered office at E-commerce Park Vredenberg, Wilhelminalaan 22, Curacao (the "Operator" or "we").
2. Acceptance of Terms: By registering an account on our website or by using our services, you acknowledge that you have read, understood and agreed to be bound by these Terms.
3. Age and Legal Restrictions: You must be at least 18 years old to use our services. Our services are intended for individuals who are of legal age in their jurisdiction. If you are a minor in your jurisdiction, you may not use our services. We reserve the right to request proof of age from any User.

Account Registration

1. Eligibility: Only Users who meet our eligibility requirements can register an account on our website.
2. KYC and Verification Requirements: To comply with regulatory requirements and prevent money laundering, we require all new account holders to undergo a Know Your Customer (KYC) process, which includes verifying your identity through government-issued documentation.
3. Responsibility for Account Security: You are responsible for keeping your login credentials confidential. We cannot be held liable for any losses resulting from unauthorized access to your account.

Deposits and Withdrawals

1. Accepted Payment Methods: We accept various payment methods, including credit cards, bank transfers, and cryptocurrencies (the "Payment Methods").
2. Minimum and Maximum Limits: The minimum deposit amount is $20, while the maximum depends on the selected Payment Method.
3. Processing Times and Fees: Deposits are processed instantly for all Payment Methods. Withdrawals may take up to 24-48 hours for processing. No fees apply for most Payment Methods, except for bank transfers which incur a 1% fee.
4. Anti-Money Laundering Policy: We comply with international anti-money laundering regulations and reserve the right to request proof of source funds.

Bonuses and Promotions

1. How Bonuses Are Credited: Bonuses are credited automatically after meeting the promotional conditions, unless otherwise stated in the promotion terms.
2. Wagering Requirements: All bonuses must be wagered at least 30 times before any withdrawals can be made.
3. Expiry and Abuse Clauses: Bonus offers expire within 30 days of being credited. We reserve the right to cancel, change or remove bonus offers without prior notice.

Gameplay and Fairness

1. RNG Usage: Our games use Random Number Generators (RNGs) to ensure fairness.
2. Game Malfunctions: In case of a game malfunction, all bets are voided and any winnings are forfeited.
3. Limits on Play and Responsible Gaming Tools: We reserve the right to limit or suspend your account if we suspect excessive gaming behavior. We provide various responsible gaming tools, including deposit limits and self-exclusion options.

Responsible Gambling

1. Self-Exclusion Options: Users can self-exclude from our services for a minimum period of 6 months.
2. Deposit, Wager, and Session Limits: Users can set their own deposit limits, wagering limits, or session limits through the "Responsible Gaming" section of their account.
3. Help and Support Links: We provide links to responsible gaming support services, including Gamblers Help (1800 858 858) and Gambling Help Online.

Prohibited Activities

1. Bonus Abuse: Any form of bonus abuse or exploitation will result in the cancellation of your account and any associated bonuses.
2. Fraud, Collusion, or Manipulation: We take a zero-tolerance policy towards fraud, collusion, or manipulation of our games or services.
3. Use of Bots or Automated Systems: Using bots or automated systems to play our games is prohibited.

Account Suspension and Closure

1. Voluntary Account Closure: Users can close their account at any time by contacting our support team.
2. Breach of Terms: We reserve the right to suspend or terminate your account if you breach these Terms.
3. Inactivity and Dormant Accounts: If an account remains inactive for 12 months, we may deem it dormant and subject to closure.

Privacy and Data Protection

1. Information Collected: We collect personal data from Users for the purposes of registration, deposit processing, and marketing activities.
2. Use and Storage of Personal Data: We comply with all applicable data protection regulations, including GDPR (if applicable).
3. GDPR Compliance (if applicable): We adhere to the principles outlined in the General Data Protection Regulation (GDPR) and respect Users' rights under this regulation.

Limitation of Liability

1. Losses: We are not responsible for any losses resulting from gaming activities.
2. System Errors: In case of system errors or malfunctions, we reserve the right to void all bets and withhold any winnings.
3. Third-Party Links: We are not liable for any content, products, or services provided by third-party links.

Amendments and Updates

1. Right to Modify the Terms: We reserve the right to modify these Terms at any time without prior notice.
2. Notification of Changes: We will notify Users of any changes through our website or email notifications.

By accepting these Terms, you acknowledge that you have read, understood and agreed to be bound by them. If you do not agree with these Terms, please refrain from using our services.