Privacy Policy

Introduction

At Pokiez Casino, we are committed to respecting your privacy and protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our services.

Purpose of the Privacy Policy

This policy aims to inform you about your data rights and how we handle your personal information. We want to be transparent about what data we collect, why we need it, and how we use it.

Scope of Application

This Privacy Policy applies to all users who access or use our services, including our website, mobile app, and any other platform that connects to Pokiez Casino's network. By using our services, you agree to the practices described in this policy.

Consent Clause

By accessing and using our services, you consent to our collection, storage, processing, and disclosure of your personal information as outlined in this Privacy Policy.

Data We Collect

We collect the following types of data:

• Personal Information: name, email address, date of birth, address, and other contact details.
• Account Info: username, password, payment details, and any other information related to your account.
• Technical Data: device information, IP address, browser type, cookies, and other technical data used for our services.
• Usage Data: site activity, login logs, game interactions, and other data related to how you use our services.

How We Use Your Data

We use the collected data in the following ways:

• Creating and managing accounts: To create and manage your account, including providing access to your account information.
• Processing deposits and withdrawals: For processing transactions related to deposits and withdrawals, ensuring secure payment processing.
• Providing customer support: To provide customer support, resolve issues, and improve our services based on user feedback.
• Bonus eligibility and responsible gambling monitoring: For determining bonus eligibility and for monitoring your behavior to prevent problem gaming.
• Improving the site and personalizing the user experience: To analyze data and improve our website, mobile app, and overall user experience, making it more personalized and enjoyable for you.
• Fulfilling legal and regulatory obligations: To comply with laws, regulations, and industry standards that apply to us.

Cookies and Tracking

We use cookies to enhance your experience on our site. Cookies are small pieces of data stored in your browser to help track user preferences and interactions. We use the following types of cookies:

• Essential Cookies: These cookies ensure essential functionality is available, such as login and secure payment processing.
• Analytics Cookies: To measure site usage and improve services based on user behavior.
• Marketing Cookies: For targeted advertising and promotions.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of our services.

Legal Basis for Processing

Our main legal grounds for processing your data are:

• Contractual necessity: To provide you with our services, including creating and managing your account.
• Legal obligations: Compliance with laws, regulations, and industry standards that apply to us.
• Legitimate interests: Our legitimate interest in providing a secure environment for gaming, improving services based on user feedback, and protecting against fraud.
• User consent: Your explicit consent when you agree to receive marketing communications or use specific services.

Data Sharing and Disclosure

We may share your data with:

• Payment processors: To process deposits and withdrawals securely.
• Gaming providers: For the delivery of gaming content, including slots, live dealer games, and other products.
• Law enforcement agencies: When required to do so by law or as necessary for regulatory compliance.

We do not sell your personal data. However, we may disclose it where legally required, such as in response to a court order or subpoena.

Data Storage and Retention

We store your personal data securely for the duration of our contractual relationship with you. Criteria for retention periods include:

• Contractual requirements: Data is kept until the end of any contractual agreements.
• Regulatory obligations: Data is retained as required by law or regulation, such as financial records for taxation purposes.

We implement robust security measures to protect your data against unauthorized access.

Security Measures

Our security measures include:

• SSL encryption: Secure connections to our servers using SSL encryption.
• Access controls: Limiting access to authorized personnel and implementing authentication processes.
• Monitoring: Regular monitoring for signs of unauthorized access or data breaches.

Your Rights

You have the right to:

• Access, update, or delete your data: Upon request, we will provide you with your personal information and allow you to make changes as needed.
• Withdraw consent or object to processing: You can withdraw your consent for specific uses of your data at any time. If you object to processing based on legitimate interests, please contact us.
• Contact the casino to exercise rights: Please email [email protected] with questions or requests regarding your personal data.

International Data Transfers

We may transfer your personal data outside your country or EEA for:

• Secure storage: With our partners who operate secure servers in various locations worldwide.
• Services delivery: For the provision of services, such as gaming content from third-party providers based abroad.

For international transfers, we use standard contractual clauses to ensure an adequate level of protection. If you have concerns about data transfers outside your country or EEA, please contact us.

Third-Party Services

External links and services may have their own privacy policies that differ from ours. We are not responsible for the content or practices of third-party sites. Please review these separately before sharing personal information with external entities.

Policy Updates

We reserve the right to update this Privacy Policy at any time, with or without notice. If we make significant changes, you will be notified through email, our website, or mobile app. Continued use of our services after a policy change means acceptance of new terms.